Reframing Board Priorities in terms of three Rs: Resilience, Responsibilities, and Relationships

by Anita D. Millar Key Messages Resilience is a board level issue for financial services (FS) and non-FS firms. Resilience must be balanced (and potentially shaped) by a board’s responsibilities to its workforce and shareholders, and its relationships with customers, suppliers and other stakeholders. Do not confuse minimising risk with maximising resilience. Digital resilience is […]

Part 3: Performance Assessment and Reward

This post is number 3 of 3 in a series of illuminating thoughts on Performance Management by Steve Farmer of Illuminet. I have run hundreds of Performance Management “best practice” workshops over the 14 years I have been a facilitator. Before I work with any business I ensure I spend time understanding the business and as part […]

Part 2: Observing Performance by Watching & Listening

This post is number 2 of 3 in a series of illuminating thoughts on Performance Management by Steve Farmer of Illuminet. Recently I have been reading Alex Ferguson’s book on “Leading”. Early on in his book he talks about the importance of observation. He calls it “watching” and “listening” saying he believes most people, let […]

Part 1: Setting Performance Standards

This post is number 1 of 3 in a series of illuminating thoughts on Performance Management by Steve Farmer of Illuminet. I have travelled many miles delivering workshops to different clients on the general heading of Performance Management. The exact content of each of those workshops has varied quite a bit, but there is one concept […]

Productivity, the UK’s enemy at the gates!

The UK has endured a prolonged productivity crisis. In financial terms the productivity gap is estimated to cost the UK £130bn in output every year. When you consider that we spend an estimated £125bn on the NHS each year in England you get an idea of the scale of our issue. Is it solvable? I […]

10 questions to kick start your 2020!

2019 was an incredible year with environmental credentials now vying for priority with Digital Transformation on management agendas. With the backdrop of seismic change in the global trade landscapes and new change priorities from on high we can lose focus on our day to day services. We do so at our peril! 2020 will no […]

Does Risk Management need more fizz?

How many risk meetings are attended by business leaders because they feel they have to rather than they want to? Often the Risk Meeting is only slightly above having to read the Health and Safety policy each quarter in terms of interest. (Sorry, I am sure that somewhere in the world there is a Health […]

Green New Year Resolutions for the CIO

We all want to help save our planet and as CIO’s we can make perhaps a bigger difference than most. This is because our world is very resource hungry. At the start of this year spare some time to think of how you can make a difference.  Here are five things you can do this […]

Tips for the eco-friendly CIO

Global warming is rapidly becoming the global priority for governments; isn’t it now time for businesses to take this? The world is nearly one degree warmer than it was before widespread industrialisation. Studies warn that temperatures may rise by 3-5C by 2100 with the rapid speed of global warming. The UK Government has committed to a 2050 […]